FAQ

How renting works

1. Choose a game. Pick a PS5 or PS4 game, an account type (Primary or Secondary) and a rental period (1 or 2 weeks).

2. Pay. Pay by bKash, Nagad or Rocket and send us the payment details on WhatsApp.

3. Get your login on WhatsApp. We send the account login and a short setup guide, usually within an hour and no later than a day.

4. Play, extend or finish. We message you before your deadline with the steps to sign out and remove the account.

Questions

What is the difference between Primary and Secondary?

On a Primary account the game is activated as your console's primary, so you can play offline and the game works without needing us online. On a Secondary account you sign in with our account to play, which needs a steady internet connection. Trophies and saves go to the account you play on, so you may want to sign in to your own PSN profile where the game allows it.

Do I need my own PSN account?

Yes. You keep your own PSN account for your profile and trophies. We provide access to the game through a rental account.

How long does delivery take?

Usually within an hour of payment, and no later than a day. We are open 11 AM to 12 AM every day.

Can I extend my rental?

Yes. Message us on WhatsApp before your deadline and pay only the difference to the next rental period.

What happens when my rental ends?

We message you before your deadline. Sign out of the rental account and remove it from your console as per our guide. Please do this on time so the next player can use the game.

What payment methods do you accept?

bKash, Nagad and Rocket.

Can I change the password or account details?

No. Changing the password, email, security details or settings on a rental account is not allowed and may end your rental without a refund.

Something is not working. What do I do?

Message us on WhatsApp straight away with a screenshot. We will fix it or replace the account.